Support at Thomas Engineering begins with equipment that is designed and configured to perform its function with optimum efficiency. That support continues with critical testing, installation and qualification, and is extended by on-going calibration and maintenance contracts. It is this complete lifecycle support that distinguishes Thomas from the field, and earns us the reputation for being an efficient and experienced partner in developing total system solutions tailored precisely to your production needs.
A U.S.-based manufacturer and distributor of pharmaceutical products for over 45 years, Thomas Engineering provides a network of engineers, technicians and customer service personnel dedicated to providing everything you need before, during and after installation to ensure your satisfaction. With a foundation rooted in superior engineering performance, Thomas employs experienced engineers knowledgeable in U.S. requirements, FDA guidelines and coating and tableting applications. By assessing particular product characteristics and operational requirements. Our engineers and skilled technicians can adapt and customize designs to meet your system needs more reliably and efficiently.
Our Technical Service Representatives, based in the U.S., Puerto Rico, Canada and Ireland, are ready to support your requirements with:
| • | Field Services including installation, start-up supervision, operator training and emergency repairs. |
| • | Ongoing Services including preventive maintenance, calibration programs and equipment assessment. |
| • | Qualification Services including preparation and customizing of protocols, plant performance of equipment, customer evaluation and requalification visits. |
| • | Equipment Qualification (EQ) including documented verification that equipment meets manufacturer specifications and design intentions. |
| • | Installation Qualification (IQ) including documented verification that hardware installation adheres to appropriate codes. |
| • | Operational Qualification (OQ) including documented verification that the system or sub-system performs as intended throughout representative or anticipated operating ranges. |
| • | Training Services including startup training, customized training on-site and educational seminars. |
| • | F.A.T. (Factory Acceptance Testing) available at Thomas Engineering's Hoffman Estates location to review, run and test all equipment before being shipped to the customer site. |
