Support Services
Support at Thomas Engineering begins with equipment that is designed and configured to perform its function with optimum efficiency. That support continues with critical testing, installation and qualification, and is extended by on-going calibration and maintenance contracts. It is this complete lifecycle support that distinguishes Thomas from the field, and earns us the reputation for being an efficient and experienced partner in developing total system solutions tailored precisely to your production needs.
A U.S.-based manufacturer and distributor of pharmaceutical products for over 50 years, Thomas Engineering provides a network of engineers, technicians and customer service personnel dedicated to providing everything you need before, during and after installation to ensure your satisfaction. With a foundation rooted in superior engineering performance, Thomas employs experienced engineers knowledgeable in U.S. requirements, FDA guidelines and coating and tableting applications. By assessing particular product characteristics and operational requirements. Our engineers and skilled technicians can adapt and customize designs to meet your system needs more reliably and efficiently.
Our Technical Service Representatives, based in the U.S., Puerto Rico and Canada, are ready to support your requirements with:
Field Services
- Qualification Services including preparation and customizing of protocols, factory performance of equipment, customer evaluation and requalification visits.
- Equipment Qualification (EQ) including documented verification that equipment meets manufacturer specifications and design intentions.
- Installation Qualification (IQ) including documented verification that hardware installation adheres to appropriate codes.
- Operational Qualification (OQ) including documented verification that the system or sub-system performs as intended throughout representative or anticipated operating ranges.
- F.A.T. (Factory Acceptance Testing) available at Thomas Engineering's Hoffman Estates location to review, run and test all equipment before being shipped to the customer site.
Calibration
Presses:
- Punch Insertion Depth
- Punch Separation
- Depth of Fill or Dosing
- Press Speed
- Feeder Speed
- Compression Force
Coating Drums:
- Current to Pressure Transducers
- Pressure to Current Transducers
- Temperature Probes
- Dew Point Probes
- Photohelics
- Loop Tests for automated applications
Preventive Maintenance
- Tablet presses are fully inspected to check the state of all cams, compression rolls, punch seals, punch bores, die pockets, interlocks and drive.
- Coating system drive components are inspected, along with solution pumps, tubing, seals, mixing baffles, door interlocks and the bypass assembly.
- The spray manifold is inspected to verify the condition of all seals, spray nozzles and needles.
- Air Handling Units are inspected to ensure the blowers and motors are secure and filters are checked.
- All electrical and control cabinets are inspected for arcing of components and loose wiring.
Process Optimization
TEI evaluation of:
- Coating process parameters
- Operating procedures
- Maintenance procedures
- Condition of the coating equipment
- Potential equipment upgrades and improvements
Training
- Coating Training
- Tablet Press Training
- Tooling Training
Spares Kits
- Consumable Spares - Includes parts which will wear due to daily use.
- Emergency Spares - Includes components not readily available off the shelf in case of a machine failure.
- Commissioning Spares - Consists of parts which are consumed during commissioning of the system.
